About BankPay Insurance

Insurance by BankPay, operated by Swacpay Solutions Private Limited, is a digital payment facilitation platform designed exclusively for insurance premium payments in India.

Our platform enables individuals and businesses to conveniently pay premiums for their existing insurance policies issued by IRDAI-registered insurance companies, using secure and RBI-mandated payment infrastructure.

Our Role

Insurance by BankPay acts solely as a payment facilitator. We provide the technology layer that allows customers to:

✓ Pay insurance premiums online
✓ Renew existing insurance policies
✓ Receive payment acknowledgements
✓ Access transaction records for completed premium payments

🚫 What We Do Not Do

To ensure complete transparency and regulatory compliance:

✓ We are not an insurance company
✓ We are not an insurance broker or corporate agent
✓ We are not a web aggregator
✓ We do not provide insurance advice or recommendations
✓ We do not influence policy pricing, coverage, or claims
All insurance products and policy decisions remain under the exclusive control of the respective insurance companies.

🏦 Payment Infrastructure

Insurance premium payments on BankPay are facilitated through:

✓ BBPS (Bharat Bill Payment System) – an RBI-mandated bill payment ecosystem
✓ RBI-authorized payment gateway partners
✓ Secure banking and payment channels
This ensures reliable, standardized, and compliant processing of insurance premium transactions.

🔐 Security & Data Protection

We prioritize data security and privacy. BankPay follows industry-standard security practices including:

✓ Secure SSL encryption
✓ No storage of card, UPI, or bank credentials
✓ Limited access to sensitive customer information
✓ Use of payment gateways that comply with RBI guidelines
Customer information is used only for premium payment processing and regulatory compliance.

🔁 Policy Confirmation & Processing

While BankPay provides instant payment acknowledgment, final policy renewal confirmation and premium credit updates are subject to processing by the respective insurance company.

Customers are advised to refer to insurer-issued communications or official insurer portals for final policy status.

🧾 Refunds & Cancellations

Insurance by BankPay does not process premium refunds directly.
Any refund, cancellation, or policy adjustment is governed by:

✓ The insurance company’s policy terms
✓ BBPS and payment gateway rules
✓ Applicable regulatory guidelines

📍 Company Information

✓ Legal Entity: Swacpay Solutions Private Limited
✓ Brand Name: Insurance by BankPay
✓ Nature of Business: Insurance Premium Payment Facilitation
✓ Website: https://insurance.bank-pay.in
📧 Email: support@bank-pay.in
📞 Phone: +91 9390001009
📍

Address

SWACPAY SOLUTIONS PRIVATE LIMITED #8-3-231/C/166/1,

SRI KRISHNA NAGAR , YOUSUFGUDA ,

HYDERABAD , TELANGANA, 500045

Mandatory Disclosure

BankPay is not an insurance company, broker, corporate agent, or web aggregator. Insurance policies are issued by IRDAI-registered insurance companies. BankPay’s role is limited to facilitating insurance premium payments only.