Refund & Cancellation Policy

Insurance Premium Payments

This policy applies to premium payments made through Insurance by BankPay, operated by Swacpay Solutions Private Limited.

1

No Direct Refund by BankPay

⚠️

Important: BankPay does not process insurance premium refunds directly.

All refunds, cancellations, or adjustments are governed solely by:

  • The respective insurance company's rules
  • Applicable BBPS and payment gateway regulations
2

Failed or Duplicate Transactions

If a payment:

  • Fails, or
  • Is debited but confirmation is not received

The amount will be:

🔄

Automatic Reversal

Automatically reversed by the payment gateway

OR
⏱️

Bank Refund

Refunded as per banking timelines (usually 5-7 working days)

3

Successful Payments

For successfully completed premium payments:

ℹ️
  • Refunds or cancellations must be requested directly from the insurer
  • BankPay has no authority to approve or deny refunds

Need a Refund?

Please contact your insurance company directly for refund requests related to successful premium payments.

4

Incorrect Policy Details

🚫

No Refunds Available

No refunds shall be provided for payments made using:

  • Incorrect policy number
  • Incorrect insurer selection
  • Incorrect customer details
💡

Tip

Always double-check your policy number, insurer name, and personal details before making a payment to avoid non-refundable errors.

5

Refund Mode

Any eligible refund will be credited to the original payment method as per banking norms.

💳

Credit/Debit Card

🏦

Net Banking

📱

UPI

👛

Wallet

🔐

Compliance Statement

Insurance premium refunds, if any, are governed solely by the respective insurance company and applicable regulatory guidelines.

Need Help with Refunds?

For any queries related to payment failures or refund status, please contact our support team:

📧 support@bank-pay.in
📞 +91 9390001009