Frequently Asked Questions

Insurance by BankPay provides a digital payment platform that facilitates insurance premium payments for existing insurance policies issued by IRDAI-registered insurance companies.

We enable customers to pay their insurance premiums securely online through BBPS and RBI-authorized payment gateways.

No.

BankPay does not sell, issue, underwrite, or recommend insurance policies. We are not an insurance company, broker, corporate agent, or web aggregator.

Our role is strictly limited to premium payment facilitation.

No.

This website is only for paying premiums of existing insurance policies. New policy purchase, plan selection, or insurance comparison services are not offered.

You can pay premiums for the following existing policy types, subject to BBPS and insurer availability:

• Life Insurance
• Health Insurance
• Motor Insurance (Car & Two-Wheeler)
• General Insurance
• Travel Insurance

All policies must be issued by IRDAI-registered insurers.

The premium payment process is simple:

1. Enter your insurance policy number
2. Select the insurance company
3. Verify the payable premium amount
4. Complete the secure online payment
5. Receive payment acknowledgment

Final policy update and premium credit confirmation are subject to insurer processing.

Yes.

Insurance premium payments on BankPay are facilitated through BBPS (Bharat Bill Payment System), an RBI-mandated bill payment framework, along with authorized payment gateway partners.

Not necessarily.

BankPay provides payment confirmation only. Policy renewal or premium credit confirmation is subject to insurance company validation and processing.

For final policy status, please refer to:

• Insurer confirmation message/email
• Official insurer portal or customer support

The insurance company is solely responsible for:

• Policy coverage
• Benefits
• Claims
• Endorsements
• Policy servicing

BankPay has no role in claims or coverage decisions.

If a payment:

• Fails, or
• Is debited but confirmation is not received

The amount will be:

• Automatically reversed by the payment gateway or
• Refunded as per bank timelines (usually 5-7 working days)

Refunds for successful premium payments are not handled by BankPay.

Refunds, cancellations, or adjustments (if applicable) are governed by:

• The respective insurance company's policy terms
• Applicable BBPS and regulatory guidelines

Payments made with:

• Incorrect policy number
• Incorrect insurer selection
• Incorrect customer information

may result in failed or misdirected transactions. BankPay is not responsible for such errors, and refunds may not be possible.

No.

BankPay does not store:

• Card details
• UPI credentials
• Bank account information

All payments are processed securely through RBI-authorized payment gateways.

Yes.

BankPay uses:

• SSL encryption
• Secure servers
• Restricted access controls

Your personal information is used only for premium payment processing and compliance purposes.

Any applicable convenience fee or charges (if any) are:

• Displayed transparently before payment
• Subject to BBPS and payment gateway guidelines

For:

• Policy details
• Coverage information
• Claims
• Policy endorsements

Please contact your respective insurance company directly.

For payment-related queries, you may contact:

📧 support@bank-pay.in
📞 +91 9390001009